Refund Policy

Cancellation

We are unable to cancel orders that are already prepared and are with our courier for delivery.

Email us at antoine@janeshandcraftsandgifts.com to discuss your options.

Returns & Refunds

 If your hamper is delivered and the recipient is not available to accept the delivery, the hamper will be returned to us and we will contact you to arrange a suitable date for a redelivery. A redelivery fee will apply.

 If your hamper is being delivered and the recipient is not available to accept the delivery, the hamper will be delivered to the nearest Australia Post and a calling card will be left in the mailbox so that the recipient can pick up their hamper at a suitable time.

Please note that hampers containing alcohol cannot, by law, be left unattended at the front door.

 We pride ourselves on the quality of our products and services, however if your gift has been damaged prior to receipt please contact us within 5 business days at antoine@janeshandcraftsandgifts.com and we will arrange for a new hamper to be sent out to you immediately. We will not ask you to return the damaged hamper, we will simply replace it. 

For further enquiries on refunds or to discuss any queries or concerns you have in relation to any hamper sent or received, please email us at antoine@janeshandcraftsandgifts.com

All refunds for orders placed online or over the telephone are credited back  to the original credit card  used to purchase the hamper.